RISK OF LOSS

All purchases of physical items from Rut Bowhunting are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.

SHIPPING & SHIPPING DAMAGE

Please open and inspect your order as soon as it arrives. All damage from shipping is the responsibility of the carrier. Keep all packing material in the box. Without it, the carrier will not pay claims. Immediately contact us with the tracking number from the packing label. We will be glad to assist you in filing a fast and accurate claim with the carrier. All International orders, all shipping duties, and taxes imposed are the burden of the buyer.

PRODUCT DESCRIPTIONS

Rut Bowhunting attempts to be as accurate as possible. However, Rut Bowhunting does not warrant that product description or other content is accurate, complete, reliable, current, or error-free. If a product offered by Rut Bowhunting itself is not as described, your sole remedy is to return it in unused condition.

SHIPPING & SHIPPING DAMAGE

If you still need help, shoot us an email at sheds@rutbowhunting.com and one of the crew members will get back to you!
Our crew is only available between Monday to Friday, 10:00 am to 4:00 pm CST. We are not available during public holidays.
Please allow up to 2 working days for a response to your question, especially during busy periods such as hunting season.

How to reach us?

Emails are only answered between Monday-Friday 10:00 am – 4:00 pm CST. If you have a question about your order, please email us. Sending more than one email a day will not ensure a quicker response.

Before emailing, please check to see if your questions have been answered in the rest of the FAQ.

What payment methods do you accept?

We accept most major credit or debit cards, including Visa, and Master Card.

I received the wrong item, now what?

If you have received an incorrect item please contact us using the contact form, please provide the following information.

Order reference
Item name/SKU ordered but not received
Item name/SKU received incorrectly
We will ensure this gets rectified as soon as possible!

The items in your order are scanned several times before the final packing and dispatch process so this is very rare and we may be able to identify exactly why this has happened with further information from you.